Privacy notice

Who we are

Top Consulting Group Inc. (“we”, “us”) is an immigration and education consultancy based at #735 – 6388 No. 3 Road, Richmond, BC V6Y 0L4, Canada. Our consultants are licensed by the College of Immigration and Citizenship Consultants (CICC) and follow its Code of Professional Conduct, including its confidentiality obligations.

What we collect

When you submit the contact form or request a consultation through our website assistant, we collect the details you choose to share — such as your name, email address, phone number, WeChat ID, preferred language, the topic of your enquiry and your message.

Our website assistant runs in your browser. Your answers to its questions are kept in your browser’s session storage so the conversation continues as you browse, and are cleared when you close the tab. They are only sent to us if you choose to submit a consultation request.

How we use it

We use your information to respond to your enquiry, arrange consultations and — if you become a client — to provide the services set out in your written service agreement. We do not sell your personal information.

Who we share it with

We may use trusted service providers (for example, an email or form-processing service) to receive and store enquiries on our behalf. When you engage us for an application, we share information with government authorities such as IRCC or provincial programs only as needed for your file and with your authorization.

How long we keep it

We keep enquiry information only as long as needed to respond and follow up, and client files for as long as our professional and legal obligations require.

Your choices and rights

You may ask to access or correct the personal information we hold about you, or withdraw your consent to being contacted, at any time, subject to legal and professional requirements.

Contact us

For privacy questions or requests, email info@cictop.com or call +1 604-343-5689.